Built on experience. Focused on results. Ready for what’s next.
We can tell you who we are, but we’d rather show you what we can do.
Direct marketing isn’t just something we do; it’s our DNA.
Since 1982, we’ve helped clients connect with the right audiences, deliver the right message, and achieve dramatic results. Over the decades we’ve seen marketing evolve from tried-and-true direct mail to today’s fully integrated, data-driven campaigns. And we’ve been a trailblazer every step of the way.
years of expertise
U.S. locations
mailed annually
Where we came from
As DMS continues to evolve, we remain proud of the history that shaped our organization and the values continuing to guide our work. Founded by Ed Sherman, DMS was rooted in tradition and expanded through innovation. Beginning as a marketing mail production facility located in Portland, OR, the company has grown to be an industry-leading, revenue-driving powerhouse.
Where we are
Today, DMS integrates traditional direct mail with digital channels, data science, and advanced analytics to help brands reach customers wherever they are. Our internal creative agency delivers comprehensive strategy, branding brilliance, and masterful campaigns that get results. With our high-volume production footprint, we can speed campaigns across the nation effectively, efficiently, and expertly.
Where we’re going
Marketing is evolving faster than ever. Data is richer. Channels are more complex. Expectations are higher. DMS is built for that future. By combining proven direct marketing expertise with modern strategies, we continue to evolve how brands reach, engage, and grow their customers. At DMS, success isn’t measured by campaigns launched; it’s measured by results delivered.
Our facilities offer a complementary equipment mix with dynamic capabilities like:
Offset and inkjet printing
Advanced bindery and inserting
Envelope manufacturing
Card personalization and affixing
Postal optimization and logistics
Our team of collaborators:
The backbone of DMS is its people. Our marketing, digital, client services, and production professionals come together to provide the most extensive knowledge base in the industry.
Luke Teboul
Chief Executive Officer- More than 25 years of innovative leadership in direct marketing services
- Held executive leadership roles at IWCO Direct, Fiserv, and MSP
- Drives operational excellence through innovative, customer-focused solutions
- Earned an MBA from Washington University in St. Louis and a BA in Economics from Birmingham City University
Andrew Henkel
President- More than 20 years of leadership in direct marketing, print production, and marketing services
- Previously led Johnson & Quin as President, guiding its growth and integration into DMS
- Leads Sales, Account Management, Creative Services, Marketing, and Growth Strategy
- Builds lasting client partnerships while driving strategic business growth
David Cleary
Chief Financial Officer- More than 35 years of financial and operational leadership across high-growth organizations
- Led financial strategy spanning mergers and acquisitions, venture capital, private equity, and IPOs
- Guides financial strategy and operational growth across entrepreneurial organizations
- CPA (inactive) who earned a BS in Business Administration with an Accounting concentration from Oregon State University
Thomas Atwood
Chief Information Officer- More than 20 years of leadership in enterprise technology and cybersecurity
- Directs IT operations, software development, data strategy, and AI innovation
- Partners with executive leadership to align technology investments with business objectives
- Drives enterprise modernization that strengthens security, scalability, efficiency, and decision-making
Jeremy Bessire
Chief Creative Officer- More than 25 years leading integrated direct marketing and brand advertising campaigns
- Built DMS’ in-house agency, expanding services beyond direct mail into integrated marketing
- Combines strategic thinking with creative leadership to deliver measurable business results
- Leads the creative vision behind integrated marketing solutions for clients nationwide
Manish Haria
Chief Information Security & Data Operations Officer- More than 25 years of technology leadership across cybersecurity, infrastructure, and enterprise operations
- Built his technology career at Johnson & Quin after joining the company in 2000
- Now directs information security, governance, compliance, and enterprise data operations for DMS
- Earned a degree from Mumbai University and holds PMP and CISA certifications
Bob Arkema
Executive Vice President- More than 30 years of leadership in direct marketing production and operations
- Built a career leading sales, operations, and business development across the direct marketing industry
- Oversees production services while expanding advanced print and mailing capabilities
- Strengthens DMS’ manufacturing capabilities through operational innovation
Wendy Stratton
Vice President, Sales and Marketing- More than 25 years of leadership in direct marketing, business development, and organizational growth
- Previously served as President of a $350 million company with more than 700 employees
- Leads new business development and marketing for DMS
- Drives strategic growth by building high-performing teams and lasting client partnerships
Lori Thornton
Vice President, Client Services- More than 26 years of experience in print production, direct mail, and client services
- Led production and client service teams across agencies and enterprise marketing organizations
- Managed complex marketing programs for EarthLink, DIRECTV, AAA, Symantec, and other national brands
- Delivers exceptional client service through operational expertise and production leadership
Truman Pope
Vice President, Operations- More than 30 years of leadership in direct mail production and operations
- Held executive leadership roles with LARCO, Mail Tech, World Marketing Chicago, SPC, and American Litho
- Drives industry-leading production processes and operational excellence
- Former direct mail business owner with extensive manufacturing expertise
Bob Granat
Vice President, Operations- More than 35 years of experience in printing and direct mail production
- Advanced from production and estimating into executive operations leadership
- Oversees production strategy, equipment implementation, and operational excellence
- Advances DMS manufacturing through continuous process improvement
Mark Tolman
Vice President, Growth Strategies- More than 30 years of direct marketing leadership, including 25 years specializing in financial services
- Develops data-driven marketing strategies and testing programs that drive growth and profitability
- Leads the DMS Growth Team, optimizing creative, audience strategy, testing, and omnichannel marketing
- Earned both a BS and MA in Communication Studies from South Dakota State University
Luke Teboul
Chief Executive Officer
Andrew Henkel
President
David Cleary
Chief Financial Officer
Thomas Atwood
Chief Information Officer
Jeremy Bessire
Chief Creative Officer
Manish Haria
Chief Information Security & Data Operations Officer
Bob Arkema
Executive Vice President
Wendy Stratton
Vice President, Sales and Marketing
Lori Thornton
Vice President, Client Services
Truman Pope
Vice President, Operations
Bob Granat
Vice President, Operations
Mark Tolman
Vice President, Growth Strategies